Shipping and Returns

CUSTOMER SERVICE

  • SHIPPING & DELIVERY

    At Logical Doctor we will make sure that we cover every part of the country. With our multi-platform shipping capabilities, we can ship to any address, whether it be in the city, a rural address or a PO Box we've got it covered. Furthermore, we ship anywhere in the country for free. Our ear wax removal system and all other products are always kept in stock and shipped out to our customers immediately. The state of the art warehousing and shipping facility allows us to process your orders in the most time efficient manner. Our partnership with top shipping carriers has allowed us to utilize their award-winning technology to immediately email customers with order confirmations and tracking numbers as soon as the orders are processed. We promise to ship our products to you safe and sound, and not to mention, our fully insured shipping takes the stress away and allows you to buy our products with confidence. 

    Please note that Delivery times are not guaranteed, but below are our best approximation. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order. 

    Estimated delivery time assumes orders are placed before 1:00 PM (EST). Orders placed Friday afternoon, Saturday/Sunday or on national and statutory holidays will not be processed until the following business day. 

    Shipping addresses in Northern Canada and rural addresses should add an additional 1-3 business days for Delivery
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  • RETURNS & REPLACEMENTS & WRONG ADDRESS ISSUES

    IF FOR ANY REASON YOU ARE NOT SATISFIED WITH ANY OF OUR PRODUCTS, WE WILL GLADLY ACCEPT YOUR RETURN UNDER THE FOLLOWING CONDITIONS.

    • Return request must be initiated within Thirty (30) Calendar days.
    • Shipping / handling costs are non-refundable ($15 USD for the Ear Flusher System when free shipping is in effect for deliveries within the continental USA and $20 USD for elsewhere)
    • Return shipping must be paid by the buyer

    IF YOUR PRODUCT IS DEFECTIVE:

    • Contact us at hello@logicaldoctor.com regarding the defective product.
    • As soon as we receive your return we will send out a replacement.
    • Return shipping must be paid by the buyer
    All returns must be authorized by our returns department within Thirty (30) calendar days of receipt of the item(s). A Return Merchandise Authorization (RMA) number will be issued for all returns/exchanges. Please note, returns without an RMA will not be processed and will incur further delays. Once an RMA is issued, please attach it to the enclosed packing slip, print the shipping label that we will send to you, attach it to the box and drop it off at the nearest shipping center. Returned merchandise should include the packaging and tags and be in the same condition as when it was received. Merchandise must be returned within 15 days from the date of return authorization. When returning an item to us for exchange please make sure the item is in its original condition with all original accessories and packaged with its original box otherwise the exchange may be refused or value for missing items may be deducted. 
    • Here at Logical Doctor we process all orders almost immediately
    • If you accidentally made a purchase or someone else has purchased it for you or if you want to cancel an order before shipment for any reason, there will be a 5% order cancellation fee to cover credit card processing fees and/or shipment packaging costs.
    • There will be no further costs associated with a return. 
  • Please allow 5 to 8 business days for the processing of your return. 

    IF YOU ENTERED THE WRONG ADDRESS DURING CHECKOUT

    • Logical Doctor has made all the efforts to reduce errors
    • After checkout, a purchase confirmation is shown on screen with your email address and shipping address. If you entered your information wrong it will be displayed here. If you find any discrepancies, please contact us immediately and we may be able to fix it. Although our shipments go out daily we can try to fix errors if reported to us immediately.
    • You will also receive an order confirmation and shipping confirmation email which is automatically sent to the email address used during checkout
    • If you entered the shipping information incorrectly and we shipped the items out, we will no longer be able to fix it until it is returned as undeliverable, we will send the package back to you once it is returned back to us.
     

    IF YOU ORDERED THE WRONG PRODUCT

    • After checkout, a purchase confirmation email is sent with the list of products ordered, please contact us immediately if the product is not the one you ordered and we may be able to fix it. Although our shipments go out daily we can try to fix errors if reported to us immediately.
    • Once you receive the product and it is not what you ordered, we will exchange it for free.
     

    CANCELING A TRANSACTION BEFORE SHIPMENT

  • Here at Logical Doctor we process all orders almost immediately
  • If you accidentally made a purchase or someone else has purchased it for you or if you want to cancel an order before shipment for any reason, there will be a 5% order cancellation fee to cover credit card processing fees and/or shipment packaging costs.